**Role Responsibilities:** + Be a contributing member of the EUC Team providing support to End Users in a Client Environment + Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. + Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework + Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. + Learn new and emerging technologies as needed, guided by business requirements. **Requirements and Preferences:** + 1 to 3 Years' experience in End User Computing, IT Support, Asset Management needed. + Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support + Basic understanding of ITL Framework is a must. + Experience in using ITSM Tools like Service Now, Remedy etc. + Valuable Communication Skills (Written & Spoken) in English + Ability to physically perform general office requirements. + Must be able to perform essential responsibilities with or without reasonable accommodations. + Willingness to work on rotational shifts 24x7. + Travel including overnight domestic may be required.

📌 Field Tech Associate (Mumbai)
🏢 NTT America
📍 Mumbai