Description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team. This role is ideal for freshers or entry-level candidates looking to start their career in customer service. As a Customer Support Executive, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and ensuring a high level of customer satisfaction.

Responsibilities

- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information and assistance to customers regarding products and services.
- Resolve customer complaints and issues effectively while maintaining a positive customer experience.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure customer satisfaction and resolve issues efficiently.
- Identify opportunities for process improvements and recommend solutions.

Skills and Qualifications

- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving abilities and a customer-oriented mindset.
- Proficiency in using customer support software and CRM systems.
- Basic understanding of product knowledge related to the services offered by the company.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Strong attention to detail and organizational skills.





Candidate who is positive in written & verbal communication. Good call handling skills.

Support provided by a business or organization to its employees.

This is a voice process and the communication with the customer that can happen through phone, emails and through portal tickets.

Shift Time - Rotational Night

Work from Office

Location -

1.Vikhroli West, Mumbai.

2.Airoli, Mumbai.

Skills: Data Entry, Problem Solving, Time Management, Multitasking, Active Listening, Email Support, phone etiquette, Customer Service

Experience: 0.00-0.00 Years

Education: MBBS, Bachelor of Architecture (B.Arch), Bachelor Of Computer Application (B.C.A), Bachelor of Music Education (B.M.E.), Bachelor of Applied Science (BAS), Bachelor of Science (B.Sc), Bachelor in General Studies (BGS), Bachelor Of Technology (B.Tech/B.E), Bachelor of Business Administration (B.B.A), Bachelors of Law (B.L/L.L.B), Bachelor of Music, Bachelor of Dental Surgery (B.D.S), Bachelor of Commerce (B.Com), Bachelor Of Pharmacy (B.Pharm), Bachelor of Arts (B.A), Bachelor of Health Science, Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Social Work (B.S.W), Bachelor of Interdisciplinary Studies

📌 Customer Support Executive (Navi Mumbai)
🏢 Diensten Tech
📍 Navi Mumbai