Responsibilities

- Own the transition plan: shadow, reverse-shadow and handover milestones for eachsystem.
- Track knowledge-transfer progress and flag areas where the team is not yet ready totake over.
- Act as Scrum Master for both pods, or coordinate Scrum ceremonies across them.
- Manage the client relationship day to day, including status reporting, SLAs andescalations.
- Manage the team: onboarding, allocation, performance and retention.
- Set up L2/L3 support processes, on-call rotations and incident management.
- Manage scope, risks and change requests with the client.

Must have

- 12+ years in IT, with 5+ years managing offshore delivery for US or European clients.
- Has run at least one transition or takeover of an existing application from a client oranother vendor.
- Agile/Scrum delivery (Scrum Master or equivalent certification preferred).
- Experience setting up and running production support with defined SLAs.
- Technical enough to understand C++, .NET and SQL Server systems and challengeengineering estimates.

Nice to have Media and entertainment clients. ITIL or incident management experience. Managing teams split across India, Europe and the US.

Skills:- Project Management, Team leadership, C++ and .NET

📌 Delivery Manager (Hyderabad)
🏢 Navtech
📍 Hyderabad