Job Type: Full-time

Job Title:Team Lead 9AJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:Lead Team Members, foster their career development and growth via effective coaching and communication and promote teamwork and cooperationCoach direct reports on their performance on a regular basis to ensure performance metrics are achievedIdentify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employmentEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectationsCommunicate expectations to employees and provide timely updates and changesProvide subject matter expertise in handling escalated customer calls as neededManage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible.



Provide feedback to team members on both call coaching and other daily performance and behavioral activitiesStay current on internal work processes, policies and procedures. Attend required manager development trainingSupervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirementsComplete shift-wide projects that aim to increase productivity, quality or other KPIPromote the Company's values through both behavior and attitude, including being an advocate for your team membersDrive sales targets and deliver quarterly goals while being aligned with compliance policies.Desired Skills:CoachingPeople managementTime managementPerformance managementExcellent communication skillschange management and adaptabilityconflict resolution and stakeholder managementMindset to drive salesEducation: GraduationDisclaimer:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Location:India Bangalore - DivyashreeLanguage Requirements:Time Type:Full time

📌 Team Lead 9A (India)
🏢 Concentrix CVG Malaysia Sdn. Bhd.
📍 India