Job Type: Full time

Job Title:Sr. Quality EvaluatorJob DescriptionROLE: Sr. Quality EvaluatorDESIGNATION: Sr. Quality EvaluatorLOCATION: GurgaonYEARS OF EXPERIENCE: 2-3 Years (Scheduling & Planning)Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key responsibilities:Key Responsibilities:Responsible for monitoring contactsResponsible for preparing and providing feedback to agentsData analysis and making designated reports/ presentationsParticipate in internal & external calibrationsCommunicate to heighten awareness and focus on importance of positive customer experienceMake recommendations and drive initiatives / value adds for process improvementEnsure that internal policies, procedures,



and compliance regulations are being followedIdentify operational / training requirements and help team members in fixing these gapsClient related analysis and other activitiesResponsible for improvement of team performance on key metricsDesired Skills:Business and root cause analytical skillsSkilled to improve team qualityAbility to conduct transactional monitoringEffective feedback and coaching skillsAwareness of compliance and controls auditStrong communication skills, both written and verbalEducational qualification: Graduate degree (Bachelor’s) in any streamDisclaimer:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Location:IND Gurugram - SP Infocity, Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th FloorsLanguage Requirements:Time Type:Full time

📌 Sr. Quality Evaluator (India)
🏢 Concentrix CVG Malaysia Sdn. Bhd.
📍 India