Job Description:

- Provide technical support to customers via remote, telephone, or email.
- Escalate unresolved issues to the appropriate support teams.
- Handle L2 support by interacting with customers and resolving queries. •Prepare documentation.
- Coordinate with OEMs and customers.
- Design and maintain operational processes.
- Work hands-on with applications.
- Provide demos to customers.

Desired Skills:

•Proven hands-on IT experience (minimum 3+ year).

•Strong understanding of ManageEngine Unified Endpoint Management, ITSM (ServiceDesk Plus).

•Excellent problem-solving skills and attention to detail.

•Strong communication and interpersonal skills.

•Relevant certifications in ManageEngine products are a plus.

•Valuable understanding of Networking fundamentals and protocols (e.g., TCP/IP, DNS, DHCP, Telnet, Ping, NSLookup).

•Basic knowledge of Windows Active Directory and DNS.

•Excellent communication skills. Education:

•B.E. / B.Tech / M.Tech in IT / Computer Science (preferred)

•BCA / MCA from a recognized institution.

📌 Technical Support Executive (Mumbai)
🏢 Softcell Technologies
📍 Mumbai