As a Payroll Implementation Specialist at UZIO, you will play a key role in delivering exceptional support to clients during payroll implementation and ongoing payroll support. You will ensure a seamless onboarding experience for clients transitioning to UZIO Payroll, addressing any issues or inquiries with professionalism and providing expert guidance on payroll-related matters. This role requires a strong understanding of U.S. payroll systems and compliance with federal and state regulations, as well as a commitment to outstanding customer service.

Key Responsibilities:

- Act as the primary point of contact for clients during payroll implementation, handling inquiries, questions, and concerns efficiently.
- Respond promptly to client inquiries via phone, email, and chat, ensuring a timely and professional approach.
- Assist new clients in setting up and maintaining payroll accounts, including employee records, pay schedules, and tax information.
- Provide clients with step-by-step guidance on payroll processing and deliver training on UZIO s payroll system and other related features.
- Review payroll data for accuracy before processing to ensure compliance with federal, state, and local regulations.
- Stay up-to-date with changes in federal, state, and local payroll laws and regulations,



ensuring clients remain compliant.
- Offer regular feedback to management on potential system improvements based on client interactions and experiences.

Must-Have Skills:

- Excellent communication and interpersonal skills, with the ability to handle sensitive payroll information with discretion.
- Strong problem-solving skills and exceptional attention to detail
- Project management and time management skills

Qualifications:

- Bachelor s degree in accounting, Finance, Human Resources, or a related field is preferred. Relevant certifications (e.g., FPC, CPP) required.
- Minimum of 5 years of experience in U.S. payroll processing and client support
- Experience with payroll software and systems is essential.
- Strong understanding of U.S. payroll regulations, including federal and state tax requirements, wage and hour laws, and compliance requirements.

Work Hours:
U.S. Time Zone (EST), 8:00 AM 5:00 PM (flexible)

India Time Zone (IST), 6:00 PM 4:00 AM (versatile)

To

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📌 Senior Payroll Implementation Specialist (India)
🏢 Uzio Technology India
📍 India