Role & responsibilities

- Strong hands-on experience with Oracle database and SQL, including querying, debugging, joins, stored procedures, and data validation.
- Experience working with Red Hat OpenShift, Kubernetes, or similar containerized environments.
- Working knowledge of Java-based applications, including ability to analyze Java logs, understand JVM-related issues, interpret stack traces, and collaborate with developers on Java application fixes
- Strong understanding of logs, monitoring tools, and application performance metrics for root-cause analysis.
- Hands-on experience with application deployments, CI/CD pipelines, job scheduling, and configuration updates.
- Review deployment logs, troubleshoot failures, and implement corrective actions.
- Coordinate with Development, QA, and Infrastructure teams to plan and execute releases.
- Familiarity with Linux/Unix commands and shell-level troubleshooting.
- Experience using Jira for incident, problem, and change management.
- Monitor overall application health, scheduled jobs, data processing flows, and system alerts.
- Use monitoring tools to ensure system stability, uptime, and responsiveness.




- Proactively identify recurring issues, recommend longterm fixes, and help implement permanent solutions.
- Assist in capacity reviews, performance baselining, and identification of performance bottlenecks.
- Ensure appropriate rollback strategies, backup procedures, and recovery plans are documented and followed.

Preferred candidate profile

- Experience working with or supporting ITIL processes.
- Excellent troubleshooting, analytical, communication, and interpersonal skills.
- Ability to work during off-hours as needed and handle productionrelated urgency.
- Strong teamwork and a willingness to share knowledge with peers.
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
- Ability to work independently and collaboratively.
- Ability to manage multiple priorities and meet deadlines.
- Strong desire and aptitude for learning recent technologies.
- Demonstrated alignment with Cotiviti core values: Integrity, Client Focus, Teamwork, Accountability, Performance Excellence, and Continuous Improvement.

📌 Production Support Engineer (Hyderabad)
🏢 Cotiviti
📍 Hyderabad