Role & responsibilities

- 8+ years of experience in Production Support, Application Support, or L2/L3 Support for Java-based applications.
- Robust proficiency in Core Java, J2EE, Spring Boot, Microservices, and REST APIs.
- Experience in troubleshooting production issues, incident management, service restoration, and root cause analysis (RCA).
- Hands-on experience with Linux/Unix, shell scripting, and application server management (Tomcat, WebLogic, JBoss, WebSphere).
- Knowledge of SQL/PLSQL and databases such as Oracle, MySQL, PostgreSQL, or SQL Server.
- Experience with monitoring and logging tools such as Splunk, ELK Stack, AppDynamics, Dynatrace, Grafana, or Prometheus.
- Familiarity with cloud platforms (AWS/Azure) and DevOps tools including Jenkins, Git, Maven, and CI/CD pipelines.




- Good understanding of ITIL processes, including Incident, Problem, Change, and Release Management.
- Ability to perform application health checks, log analysis, performance tuning, batch job monitoring, and production deployments.
- Willingness to provide 24x7 support, participate in on-call rotations, and ensure SLA compliance with excellent communication and stakeholder management skills.
- Key Skills: Java, Spring Boot, Microservices, Linux, SQL, Splunk, AWS/Azure, Jenkins, Git, Production Support, Incident Management, RCA, ITIL.

📌 Production Support Engineer+Java (Hyderabad)
🏢 Infosys
📍 Hyderabad