Team Leader - Recruitment Administration, level 3 Purpose and Position in Organisation The Team Leader provides line management and leadership for a team of administrators, to ensure they are meeting their relevant targets, KPIs and quality thresholds to drive value for the client and AMS. They deliver excellent administration services to the client in line with agreed service levels, acting as the custodian of efficiency, quality and candidate and client experience. The Team Leader provides line management and leadership to their team, driving engagement, retention, and well-being. They role model the AMS behaviours and drive team development. Reports to Manager Recruitment Administration or Senior Manager - Recruitment Administration People Manager Yes Career Level 3 - Principal Performance Outcomes / Accountabilities • Regular meetings with key stakeholders • Regular 1:1s with team members; quarterly performance and development conversations (with plans in place for all team) • Less than 20% voluntary attrition among direct reports (target may vary based on local nuance) • Agreed % increase in MyAMS engagement score - specific targets set by region • Up-to-date and coherent operations manual and relevant documentation • Agreed % data, reporting, and systems accuracy • Team members’ understanding and adherence to contractual obligations • Specified number of continuous projects successfully impacted with proven efficiency gain Page 1 of 4 AMS - Confidential • Productivity targets met • Delivery of self and team's tasks within agreed Service Level Agreements/Key Performance Indicators/Client satisfaction rating • Compliance to policy and procedure and ISO standards • Completion of mandatory trainings • Customer satisfaction/working within Service Levels • Partnership with clients and stakeholders though effective collaboration • Efficient usage of Digital Automation or Technology available to the team Key Responsibilities • Supporting administrators to ensure they are meeting relevant targets/SLAs, including acting as a point of escalation for challenges raised during the process • Providing oversight of administration service managed by the team as guardians of quality and experience • Mentoring administrators to deliver administration services and drive strong internal and external partnerships • Providing pastoral care, maintaining team morale and wellbeing, working in an inclusive environment • Responsibility for induction, objective setting, performance management, development, and succession planning for the team • Maintaining regular communication with team members, including conducting regular 1:1s and virtual team collaboration sessions • Acting as an escalation point between administrators and Managers • Ensuring the administration service is delivered in line with contractual obligations and client service level agreements • Reviewing demand forecasts,



ensuring the team is on target and capacity is managed • Ensuring compliance across the team through adherence to ISO processes; identifying and raising any risks Page 2 of 4 AMS - Confidential • Leading continuous improvement of existing services and supporting current wins, scope expansion, and transformation • Creating strong partnerships with all internal and external stakeholders, attending regular calls, to build understanding of process and satisfaction in the service • Ensures trackers and systems are maintained and utilized by the team • Drives efficient usage of digital Automation or technology available to the team k Behavioural Skills Growth Mindset - proficiency level 4 Self Regulation - proficiency level 3 Talent Planning and Development - proficiency level 3 Escalation Management- proficiency level 3 Takes and Models Responsibility - proficiency level 4 Critical Thinking - proficiency level 3 Stakeholder Partnering - proficiency level 4 Has Difficult Conversations - proficiency level 3 Leads Others- proficiency level 3 Risk Analysis and Mitigation - proficiency level 2 Drives Continuous Improvement - proficiency level 3 Technical Skills MS Office - proficiency level 3 Administration Techology Literacy - End User - proficiency level 4 Page 3 of 4 AMS - Confidential Recruitment Administration - proficiency level 4 Data Literacy - proficiency level 3 People Performance Management - proficiency level 3 Project Management - proficiency level 2 Role & responsibilities

Preferred candidate profile

Perks and benefits

📌 Team Lead (Mumbai)
🏢 AMS
📍 Mumbai