Job Description L1 Support Associate (Voice Process)

Location: Tirupati, Andhra Pradesh (Work from Office)
Experience: 02 Years | Freshers Eligible
Shifts: Australian Shift / US Night Shift
Working Days: 6 Days a Week

Job Summary

We are seeking Customer Support Associates to provide L1 customer and technical support for healthcare services and software applications through inbound and outbound voice processes.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Address healthcare-related queries and provide basic software application support.
- Record customer interactions, manage support tickets, and follow up on pending requests.
- Escalate unresolved issues to appropriate technical or operational teams.
- Maintain service quality, customer satisfaction, and data confidentiality.

Required Skills & Qualifications

- Graduation in any discipline is mandatory.
- Good verbal English communication and active listening skills.
- Basic computer knowledge and MS Office proficiency.
- Robust customer-handling, problem-solving, and interpersonal skills.
- Willingness to work in US night shifts.

Interested candidates can share their updated profile and expected CTC to [email protected]

📌 Support Associate (Voice Process) (Tirupati)
🏢 Exafluence Global Analytics
📍 Tirupati