06 Nov
|
Raymond Realty
|
Thane
06 Nov
Raymond Realty
Thane
Role & responsibilities
Associate - CSAT (Customer Excellence)
Location: Thane
Key Responsibilities:
1. Collect feedback in person at all physical customer touchpoints.
2. Conduct outbound calls to customers and collect feedback about their experience at each touchpoint.
3. Meet weekly and monthly reach out & response rate targets, feedback collections and CSAT Scores
4. Speak to the customer and seek their response to the CSAT/NPS questions
Requirements:
1. Any Graduate
2. Basic technical knowledge to access app, telephones and data entries
3. 1 to 3 years in customer service, tele-calling, CRM operations, or feedback collection roles (real estate, hospitality)
📌 Associate - CSAT (customer satisfaction) (Thane)
🏢 Raymond Realty
📍 Thane