JOB DESCRIPTION CHAT & EMAIL SUPPORT EXECUTIVE Position Details Job Title: Chat & Email Support Executive Department: Customer Support / Customer Experience Location: As per company requirement Salary: As per company standards Experience: Freshers and experienced candidates can apply Qualification: Graduate preferred; candidates with good communication and computer skills may also apply Employment Type: Full-Time Job Summary We are looking for customer-focused Chat & Email Support Executives to handle customer queries through chat and email channels. The candidate will be responsible for providing accurate information, resolving issues professionally, and ensuring a positive customer experience. Key Responsibilities l Respond to customer queries and requests through live chat and email in a timely and professional manner. l Understand customer concerns and provide accurate information, solutions, and guidance. l Handle complaints, service requests, order-related queries, and follow-ups as per company processes. l Maintain explicit, polite, and grammatically correct written communication. l Record customer interactions and update details in the CRM or ticketing system.



l Escalate complex or unresolved issues to the appropriate team within the defined timeline. l Follow response-time, quality, productivity, and customer-satisfaction targets. l Maintain customer confidentiality and follow company policies and data-security guidelines. Required Skills & Competencies l Good written communication skills in English; knowledge of Hindi or other regional languages is an advantage. l Basic computer knowledge and familiarity with email, web applications, and MS Office. l Good typing speed with accuracy and attention to detail. l Ability to understand customer issues, multitask, and manage time effectively. l Patience, a customer-first attitude, and a professional approach to problem-solving. l Willingness to work in rotational shifts, weekends, or holidays if required by the business. Contact for Applications

HR Contact EMAIL : Priyansh Mobile: (phone hidden),

HR Contact CHAT : DEWANSH Mobile: (phone hidden)

Interested candidates may share their updated resume with the HR contact mentioned above.

📌 Chat And Email Support Executive (Gurugram)
🏢 White Force Outsourcing Services
📍 Gurugram