The ideal candidate will have a strong background in customer experience management, with excellent communication and problem-solving skills.

Roles and Responsibility

- Develop and implement effective solutions to meet client needs.

- Collaborate with cross-functional teams to ensure seamless service delivery.

- Analyze customer feedback and provide insights to improve services.

- Manage and mentor a team of professionals to achieve exceptional results.

- Utilize advanced support technologies and processes to drive business growth.

- Foster lasting relationships with clients and contribute to the local community.

Job Requirements

- Minimum 5 years of experience in customer experience management or related field.

- Strong knowledge of customer experience principles and practices.

- Excellent communication, leadership, and problem-solving skills.

- Ability to work in a fast-paced setting and adapt to changing priorities.

- Strong analytical and decision-making skills with attention to detail.

- Experience with customer relationship management tools and software.

- Teleperformance is an Equal Opportunity Employer.

📌 Solutions Manager International (Mumbai)
🏢 TP
📍 Mumbai