- Handle customer inquiries through various channels such as email, chat, and phone calls in a timely and professional manner.
- Process customer requests, resolve issues, and provide solutions to their queries related to banking products and services.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-1 year of experience in BPO non-voice processes (email/chat).
- Solid communication skills with the ability to articulate thoughts clearly over written mediums like emails/chats.
- Ability to work on an international chat process for multiple clients simultaneously.
📌 Customer Service Advisor (Indore)
🏢 TP
📍 Indore
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