Roles and Responsibilities :
- Manage customer escalations in a timely and professional manner to resolve issues efficiently.
- Handle complex customer complaints, providing effective solutions and alternatives when necessary.
- Coordinate with internal teams to ensure prompt resolution of customer queries and concerns.
- Analyze trends and identify areas for improvement in the escalation process to optimize efficiency.
Job Requirements :
- 0.6-2 years of experience in BPO or call center environment.
- Strong skills in complaint handling, customer care, and customer support.
- Ability to manage multiple tasks simultaneously while maintaining attention to detail.
Perks and advantages
Fixed Salary+ Statutory Benefits
Contact: HR Kavya - (phone hidden)
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[email protected]"
📌 Escalation Manager (Bengaluru)
🏢 Square Yards
📍 Bengaluru