Requirements:

1. 3+ years of experience in NOC operations, Incident Management, or IT service management (ITSM).
2. Valuable communication skill is must.
3. Strong knowledge of database concepts, SQL and Linux commands.
4. Deep familiarity with monitoring systems, ticket management systems (Jira, Salesforce etc)

Responsibilities:

1. Overseeing ticket triage, managing critical alerts, leading scheduled maintenance activities, facilitating incident war rooms.
2. Perform regular system maintenance activities, post-activity health checks, and preventive maintenance while optimizing window downtime to minimize service disruption.
3. Respond to, triage, and resolve complex end-user and system support requests in strict alignment with defined SLAs.
4. Enforce triage SOPs to minimize misrouted tickets and conduct shift-end backlog reviews to maintain zero unassigned queue items.
5. Execute alert monitoring strictly through technical runbooks to eliminate missed alerts and reduce SLA breach rates.

📌 Senior Engineer - NOC (Gurugram)
🏢 GreyOrange
📍 Gurugram