Job Description ServiceNow Developer (ITSM, ITOM, AI Ops & Agentic AI)

Position: ServiceNow Developer

Experience: 7+ Years

Location: Noida

Shift Timing- 6:30PM-3:30AM

Mode- Work From office

Both Side Cab Facilty will be provided

Employment Type: Full time

Role Summary

We are looking for an experienced ServiceNow Developer with strong expertise in ITSM and ITOM modules, along with hands-on experience in ServiceNow AI capabilities including AI Ops, Now Assist, Virtual Agent, Predictive Intelligence, and Agentic AI. The ideal candidate will design, develop, customize, and optimize ServiceNow solutions while leveraging AI-powered automation to improve IT operations and employee experiences.

Key Responsibilities

- Design, develop, configure, and customize applications on the ServiceNow platform.
- Implement and support ServiceNow ITSM, ITOM, and ITAM modules.
- Develop scalable solutions using Flow Designer, IntegrationHub, and Script Includes.
- Build custom applications using App Engine Studio.
- Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and Notifications.
- Develop Service Catalogs, Record Producers, Order Guides, Catalog Client Scripts, and Workflows.
- Configure CMDB, Discovery, Service Mapping, Event Management, and Operational Intelligence.
- Implement Software Asset Management (SAM) and Hardware Asset Management (HAM).
- Configure integrations with Azure, AWS, Active Directory,



SCCM/MECM, Intune, VMware, and third-party monitoring tools.
- Develop REST and SOAP integrations with external systems.
- Participate in code reviews and maintain development standards.
- Support platform upgrades and manage update sets.

AI & Automation Responsibilities

ServiceNow AI Ops

- Configure Event Management and Operational Intelligence.
- Implement Alert Correlation.
- Configure Root Cause Analysis.
- Reduce alert noise using AI-powered correlation.
- Configure anomaly detection and predictive event analytics.

Now Assist

- Implement Now Assist for ITSM.
- Configure AI-generated incident summaries.
- Enable AI-assisted knowledge generation.
- Configure AI-powered case resolution.
- Enable AI-assisted virtual agents.

Agentic AI

- Design AI-powered autonomous workflows.
- Develop AI Agents capable of executing multi-step tasks.
- Configure AI orchestration using Flow Designer and IntegrationHub.
- Build AI-enabled employee self-service automation.
- Integrate external LLMs where applicable.
- Configure AI governance and approval workflows.

ServiceNow Modules

ITSM

- Incident Management
- Problem Management
- Change Management
- Request Management
- Service Catalog
- Knowledge Management
- Major Incident Management
- Release Management

If interested kindly share your resume at [email protected]

📌 Servicenow Developer(ITSM & ITOM) (Noida)
🏢 NLB Services
📍 Noida