The Customer Support Executive will be responsible for providing end-to-end assistance to Airtel Black customers through inbound calls. The role involves understanding customer queries, resolving issues promptly, and ensuring a superior customer experience.
Key Responsibilities:
- Handle inbound calls and provide professional customer support.
- Identify, analyze, and resolve customer issues effectively.
- Maintain accurate records of customer interactions and resolutions.
- Ensure adherence to quality and process standards.
- Collaborate with internal teams to facilitate seamless issue resolution.
Required Skills and Attributes:
- Excellent communication skills in English, Tamil,Kannada, & Hindi
- Solid problem-solving and interpersonal abilities.
- Customer-focused attitude with a commitment to service excellence.
- Ability to work in rotational shifts.
📌 Customer Support Executive (Bengaluru)
🏢 Star Health and Allied Insurance Co
📍 Bengaluru
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