Job Responsibilities

· Make outbound calls to customers regarding pending loan payments and overdue dues.

· Follow up with customers for EMI payments and outstanding amounts.

· Handle recovery and collection-related queries professionally.

· Convince customers to clear pending payments within the given timelines.

· Maintain regular follow-ups with overdue customers.

· Update call records, payment commitments and collection status in the system.

· Achieve assigned daily, weekly and monthly collection targets.

· Maintain professional communication and customer relationships.

Candidate Requirements

· Minimum 1 year of experience in Telecalling, Recovery or Collection.

· Candidates with prior experience in Loan Collection, EMI Recovery, Banking Collection, NBFC Collection or Telecalling Recovery can apply.

· Previous Collection Experience is Mandatory.

· Candidates with DRA certification and Non-DRA candidates both are welcome.

· Positive communication and convincing skills.

· Ability to handle customers and payment-related objections.

· Target-oriented and comfortable working in a collection process.

· Immediate joiners preferred.

📌 Telecalling Executive (Ernakulam)
🏢 PANOBIZ BUSINESS TECHNOLOGIES PRIVATE
📍 Ernakulam