· Front office is the first interface between patients their relatives and the hospital. A pleasing approach to the visitors is crucial to build a lasting relationship.

· Greet and receive the patients and visitors.

· Attend phone calls, answer inquires, assist patient in filling up documents.

· Schedule the appointments at the correct time and with the correct doctor, communication of same to patient and doctor.

· Listen to patient and communicate in a positive and confident manner with those over the phone or the reception area.

· Handle billing and detailing patient invoices.

· Copy and email documents between hospitals and patients

· Answer questions and address complaints.

· Receive letters, packages etc. and distribute them.

· Check, sort and forward emails.

· Monitor office supplies and place orders when necessary.

· Keep updated records and files.

· Monitor office expenses and costs.

· Take up other duties as assigned.

· Customer service orientation.

· Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)





· In depth knowledge of all facilities and services available in the hospital.

· Knowledge of all doctors and their respective specialities, OPD timings etc.,

· Basic knowledge of medical terminology.

· Problem-solving skills.

· Positive interaction with everyone who approach the front desk.

· Multitasking abilities.

· Good qualified relation with all department in the hospital.

· Customer centric – need of the patient is top priority.

· Attention to detail.

· To be discrete – having personal information of patients.

· FO executive need to be trust worthy and maintain confidentiality.

· Respect your co-staff, and be professional during working hours.

· Any task assigned by the higher up’s instructions.

· Should assist with the requirements of the other departments.

· There is a whole lot more that goes into making a hospital a great place to work, and even better place for clients to visit, and ensuring things run smoothly and efficiently from the moment the doors open.

📌 Front Office Executive (Bengaluru)
🏢 Ambuja Hospitals Private
📍 Bengaluru