About the Role

- Department: Sales / Business Development
- Ensures smooth coordination between the New Business Development (NBD) and Customer Relationship Executive (CRE) teams - through data review, quality checks, process compliance, and proactive follow-up to keep field operations accurate and consistent.
- Strong follow-ups and coordination so work never gets stuck, quality audits to spot shortcomings, timely escalation to seniors, and solid data-analysis ability.

Key Responsibilities

- Supervise and coordinate a team of 5-6 NBDs and designated CREs based on assigned areas.
- Review visit reports submitted by NBDs and CREs against the defined checklist for accuracy, completeness, and quality.
- Edit or clean data where required and ensure reports are updated correctly in the system.
- Track daily activities, visits, and calls of the NBD and CRE teams, ensuring timely follow-ups and completion.
- Audit NBD and CRE performance regularly to ensure process adherence and quality standards.
- Review past data and visit reports to identify trends, weak areas, and actionable insights.
- Maintain all checklists (Dealer Godown, NBD, and CRE) and ensure reports are filled correctly in the FMS and CL systems.




- Identify potential clients or underperforming areas and coordinate meetings or visits for the concerned NBDs.
- Ensure all leads are properly attended and followed up within defined timelines.
- Create and manage beat plans and visit plans for the NBD team.
- Escalate unresolved issues or major concerns to senior management for timely intervention.
- Participate in review meetings and ensure all action points (MOMs) are tracked and closed within deadlines.

Required Skills & Competencies

- Strong coordination and follow-up skills.
- Attention to detail and a process-oriented mindset.
- Positive analytical and problem-solving abilities.
- Basic knowledge of Microsoft Excel and Google Sheets.
- Excellent communication and reporting skills.
- Ability to multitask and manage deadlines.

Education & Experience

- MBA preferred.
- Freshers or 1-3 years of experience in coordination, process management, or sales-support roles.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Process Coordinator (Ahmedabad)
🏢 Friends Ispat
📍 Ahmedabad