- Create training and development programs / plans for specific LOB
- Responsible for New hire training (end to end)
- Coordination for refresher training bases TNI's. Refresher training with efficacy mapping
- Track and improve post training effectiveness
- Responsible for Floor training based on TNI (end to end)
- Manage PKTs & all Knowledge assessments
- Consult with TL's/peers & RM to identify and drive process improvement initiatives
- Participate in calibration session within the team and with Quality / Operations when required
- Closely work with Operations and get their input/feedback as to where are the shortcomings in the process
Preferred Competencies
- Good command over spoken and written English
- Candidate should be ready to work in a 24*7 workplace
- Highly energetic and self-motivated
📌 Process Trainer - (International Voice Process) (Noida)
🏢 Tech Mahindra
📍 Noida
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