Service Mapping Implementation

- Configure and implement ServiceNow Service Mapping capabilities.
- Design service mapping strategy aligned with organizational requirements.
- Create and maintain service maps for business-critical applications and services.
- Configure entry points, identification rules, and connection strategies.
- Develop top-down service maps using ServiceNow best practices.

Discovery & CMDB Integration

- Integrate Service Mapping with ServiceNow Discovery.
- Ensure discovered Configuration Items (CIs) are accurately populated in CMDB.
- Validate CI relationships and dependencies identified through Discovery and Service Mapping.
- Improve CMDB health, data accuracy, and completeness.

Application Dependency Mapping

- Identify application components, servers, databases, middleware, network devices, and cloud resources.
- Analyze application architecture and infrastructure dependencies.
- Work with application owners and technical teams to validate service maps.
- Establish business service to technical service relationships.





Stakeholder Engagement

- Conduct workshops with Application Owners, Infrastructure Teams, Network Teams, Security Teams, and Business Stakeholders.
- Gather application and service architecture information.
- Facilitate service mapping design discussions and approvals.
- Provide recommendations on service mapping best practices.

Troubleshooting & Optimization

- Investigate service mapping failures and discovery issues.
- Analyze service mapping patterns and connection errors.
- Optimize service mapping performance and coverage.
- Resolve CMDB relationship and dependency issues.

Governance & Documentation

- Develop service mapping implementation documentation.
- Create operational procedures and support documentation.
- Maintain mapping standards, naming conventions, and governance processes.
- Support audits and CMDB compliance initiatives.

📌 Servicenow Developer (Chennai)
🏢 Tekskills
📍 Chennai