Walk - In Interview!!!! 12/06/2026

Reporting Time - 11a.m to 12.p.m

Venue: 785, Fourth Floor, Axis Sai Jyoti,

100 Feet Ring Road, 15th Cross Road,

Sarakki, 1st Phase, J. P. Nagar,

Bengaluru, Karnataka – 560078, India.

Role: Global Technical Support Analyst (L1 End User Support)

· Responsible for taking ownership of end-user issues end-to-end and resolve it ASAP.

· Responsible for delivering high-class customer service to end-users on their IT needs.

· Handle calls, chats, and service tickets as part of the daily task – be responsible for the service ticket from creation to resolution and act as a facilitator as and when required.

· Troubleshoot operating problems – any technical issues related to laptops, desktops and any other IT peripherals, service-related issues and involves technical resources where necessary to ensure timely resolution.

· Prioritize daily/weekly tasks as necessary. Diligently follow GITSC processes and SOPs.

· Identifies, creates, investigates, and researches user questions and problems as well as isolates and resolves information systems problems by effectively using the Knowledge Management tool.

· Manage service centre activities such as self-service queue, calls, and follow-ups on time.

· Give and seek feedback in an open, constructive, and timely manner at all levels.

Skill Requirements

· Prior experience supporting end users in different geographical locations to resolve issues related to hardware, software, basic network issues, Active Directory, etc.

· Basic Troubleshooting on windows 10 & Windows 11 OS.

· Troubleshoot 0365 and knowledge on Licensing on 0365

· Create Users, Delete Users in AD and knowledge on Azure AD.





· Experience providing first-level IT support to Global customers/users.

· Strong written and verbal communication skills in English.

· Ability to handle multiple customer requests simultaneously and prioritize daily workloads.

· Ability to identify, analyze, and resolve problems logically.

· Ability to troubleshoot and identify the root cause.

· Should be flexible and adaptable to current technologies.

· Should have Microsoft Certification

Desired Skills

· He / She should have 0 months to 1 years of experience providing first level IT support to Global customers/users.

· He / She should have experience in voice/chat support process.

· He / She should have prior experience supporting end user related issues like hardware, software, basic network issues, Active directory etc.

· Should have worked on ITSM/ITIL ticketing tools.

· Ability to consistently deliver high quality customer service in a professional manner.

· Strong verbal and written interpersonal skills/ Communication skills in English.

· Ability to learn quickly (on the job, through formal training & self-learning).

· Ability to multitask and prioritize critical items.

· Strong customer service focus.

· Strong listening skills.

· Strong Analytical skills.

· Ability to handle multiple customer requests simultaneously in a timely manner.

· Effective prioritization, follow-up skills and the ability to call out issues quickly when necessary.

· Ability to follow standard operating procedures & processes.

· Ability to deal with ambiguity.

· Flexibility to accommodate staff scheduling changes and work in 24x7 shift.

Education

Any Graduate with computer background.

📌 Walk - In Interview 12/06/2026 - Technical Support (Bengaluru)
🏢 IPDigital
📍 Bengaluru