Job highlights

- Graduate with excellent written communication and email drafting skills, basic MS Office knowledge, and attention to detail

- Monitor and manage email inboxes, respond to customer emails within SLA, update internal systems, escalate complex issues, and ensure data confidentiality

Role & responsibilities

- Monitor and manage assigned email inboxes.

- Read, analyze, and respond to customer/client emails professionally.

- Ensure all emails are acknowledged and resolved within defined SLA timelines.

- Maintain accuracy while processing customer requests and inquiries.

- Escalate unresolved or complex issues to senior team members.

- Update internal systems, trackers, and databases with relevant information.

- Follow standard operating procedures (SOPs) and process guidelines.

- Maintain data confidentiality and compliance with company policies.

- Perform basic troubleshooting and query resolution through email.

- Coordinate with internal teams for timely resolution of customer concerns.

- Maintain quality standards in grammar, formatting, and communication tone.

Preferred candidate profile

- Good written and verbal communication skills.





- Basic knowledge of MS Outlook and MS Office applications.

- Typing and email drafting proficiency.

- Attention to detail and accuracy.

- Time management and prioritization skills.

- Customer-centric approach and professional etiquette.

- Ability to learn processes quickly and adapt to changes.

- Graduate in any discipline.

- Freshers and candidates with up to 6 months of experience are welcome to apply.

- Excellent written communication and email drafting skills.

- Good command of English grammar, spelling, and professional etiquette.

- Basic knowledge of MS Office (Outlook, Excel, Word, and PowerPoint).

- Strong attention to detail and accuracy.

- Ability to multitask and manage time effectively.

- Customer-focused mindset with problem-solving skills.

- Willingness to work in a quick-paced environment and meet SLA requirements.

- Quick learner with a positive attitude and adaptability to process changes.

- Ability to work independently as well as collaboratively within a team.

Interested candidates can share their cv on Whatsapp (phone hidden).

Aditya Choudhary (CV).

📌 Walk-in || Email Support Executive (Gurugram)
🏢 IGT solutions
📍 Gurugram