We are looking for enthusiastic and customer-focused professionals to join our Frontier Omni Voice Process. The ideal candidate should have excellent communication skills and a passion for delivering outstanding customer service. Candidates with prior experience in the travel or airline industry will be preferred.
Job Title
Customer Support Associate - Voice Process (Frontier Omni)
Eligibility Criteria
- Graduate in any discipline (Mandatory)
- Minimum 6 months of work experience
- Prior experience in Travel/Airline industry will be preferred
- Excellent verbal communication and customer handling skills
- Comfortable working in a dynamic and fast-paced environment
Key Responsibilities
- Handle inbound and outbound customer interactions professionally
- Assist customers with travel-related queries and service requests
- Provide accurate information regarding bookings, policies, and services
- Resolve customer concerns while maintaining high service standards
- Ensure adherence to quality and productivity metrics
- Maintain complete and accurate documentation of customer interactions
Compensation & Advantages
- Salary: Up to 30,000 per month
- Career growth opportunities
- Professional work environment
- Training and development support