Job highlights

- Graduate with 6 months experience and prior travel/airline industry exposure preferred
- Handle inbound/outbound customer interactions, assist with travel queries, resolve concerns, maintain documentation
- Salary up to ₹30,000/month with career growth and training support

HR Himanshu - (phone hidden) 5 Days working

We are looking for enthusiastic and customer-focused professionals to join our Frontier Omni Voice Process. The ideal candidate should have excellent communication skills and a passion for delivering outstanding customer service. Candidates with prior experience in the travel or airline industry will be preferred.

Job Title

Customer Support Associate - Voice Process (Frontier Omni)

Eligibility Criteria

- Graduate in any discipline (Mandatory)
- Minimum 6 months of work experience
- Prior experience in Travel/Airline industry will be preferred
- Excellent verbal communication and customer handling skills




- Comfortable working in a dynamic and fast-paced workplace

Key Responsibilities
- Handle inbound and outbound customer interactions professionally
- Assist customers with travel-related queries and service requests
- Provide accurate information regarding bookings, policies, and services
- Resolve customer concerns while maintaining high service standards
- Ensure adherence to quality and productivity metrics
- Maintain complete and accurate documentation of customer interactions

Selection Criteria
- VET & VWT Score: 60+ (Mandatory)
- Typing Speed: Minimum 30 WPM
- Typing Accuracy: Minimum 90%

Compensation & Benefits
- Salary: Up to 30,000 per month
- Career growth opportunities
- Skilled work environment
- Training and development support

Hiring Details
- Open Positions (HC): 25
- SPOC: Himanshu ( Atain HR)

📌 Voice Process Executive (Gurugram)
🏢 IGT solutions
📍 Gurugram