Position: VIP Desktop Support Engineer

Job Location: Ahmedabad ( Local Candidates Preferred)

Experience: 3 Years

Department: IT Support / End-User Computing

Employment Type: Full-Time

Job Overview

We are looking for an experienced and customer-focused VIP Desktop Support Engineer to provide high-quality IT support to senior management, executives, and other VIP users. The ideal candidate should have strong technical troubleshooting skills, excellent communication abilities, and a skilled approach to handling critical IT issues while ensuring minimal disruption to business operations.

Key Responsibilities:

- Provide dedicated, high-priority IT support to VIP users, senior executives, and management.
- Diagnose and resolve hardware, software, operating system, and application-related issues.
- Install, configure, and maintain desktops, laptops, printers, docking stations, and other IT peripherals.
- Troubleshoot Microsoft Windows, Microsoft Office 365, Outlook, Teams, VPN, and connectivity issues.
- Provide support for Active Directory, user accounts, password resets, access permissions, and system configurations.
- Assist with LAN/WAN, Wi-Fi, remote access, and basic network troubleshooting.
- Manage IT incidents and service requests through the ticketing system, ensuring timely resolution and proper documentation.
- Coordinate with network, server, security,



and other IT teams to resolve complex technical issues.
- Support IT equipment setup for meetings, presentations, and executive conferences.
- Ensure a high level of customer satisfaction through professional communication, prompt response, and follow-up.
- Maintain IT asset records and follow company security policies and IT procedures.

Required Skills & Qualifications:

- Minimum 3 years of experience in Desktop Support, IT Support, or VIP/Executive Support.
- Strong knowledge of Windows operating systems and Microsoft Office 365 applications.
- Hands-on experience with hardware and software troubleshooting.
- Working knowledge of Active Directory, password management, and user access administration.
- Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
- Experience with VPN troubleshooting and remote support tools.
- Familiarity with ITSM/ticketing tools and incident management processes.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to handle confidential information professionally and maintain discretion when supporting senior stakeholders.

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 VIP Desktop Support Engineer (Ahmedabad)
🏢 Hyperlink ITSystem
📍 Ahmedabad