Job Title: Customer Support Executive

Company: Transcom

Location: Jaipur, Rajasthan

Shift: Rotational

: We are looking for enthusiastic and customer-centric individuals to join our team as Customer Service Executives for our best process. The ideal candidate will be proficient in Vietnamese (B2/C1 level) and English, with a robust commitment to delivering exceptional customer support.

Key Responsibilities:

- Handle customer queries related to courier tracking and delivery status through calls, chats, or emails.
- Provide accurate information and resolve issues in a timely and efficient manner.
- Maintain high levels of customer satisfaction with a problem-solving and empathetic approach.
- Adhere to quality standards and processes during customer interactions.
- Manage queries in both Vietnamese and English effectively.
- Work in rotational shifts and maintain flexibility for rotational weekly days off (2 days off/week).





Eligibility Criteria:

- Education: Graduate / Undergraduate (both can apply)
- Experience: Freshers and experienced candidates are welcome
- Language Proficiency: Vietnamese (B2/C1) and English (spoken and written)

- Location: PAN India (Remote)

- Work Schedule:
- 5 days working
- 2 rotational offs

- Rotational shifts

Key Skills:

- Excellent communication in Vietnamese and English
- Strong problem-solving and interpersonal skills
- Customer-first attitude
- Ability to work independently in a remote setup
- Prior customer service experience is an added advantage

Join us and be part of a fast-paced, customer-focused team where your communication skills and dedication can make a real impact.

📌 Vietnamese Language Expert (Jaipur)
🏢 Team Vertex Cosmos
📍 Jaipur