Roles and Responsibilities

- Train store teams and new joinees through On-the-Job Training (OJT) on coffee preparation, customer service, hygiene, and SOP standards.
- Manage training programs for baristas, including classroom training, product demonstrations, and on-the-job training.
- Develop and deliver customer service training curriculum to enhance team performance.
- Conduct regular session management to ensure effective learning outcomes.
- Collaborate with the operations team to integrate coffee knowledge into their operations.
- Provide product training to new hires and existing staff members.
- Identify skill gaps and provide coaching, feedback, and development plans for store employees.
- Audit stores regularly to maintain quality, service standards, and brand compliance.




- Support new store openings and ensure teams are operationally ready.
- Maintain training records and progress reports to track performance and development of store teams.
- Preparing high-potential employees for future roles through succession planning.

Desired Candidate Profile

- 1-3 years of experience in a similar role or industry (Cafe/QSR/Hopitality).
- Robust understanding of beverage preparation techniques, coffee culture, and hospitality standards.
- Excellent communication skills for effective classroom instruction and customer interaction.
- Ability to work independently as well as part of a team environment.
- English and Tamil Languages Proficiency

📌 Training Executive | Third Wave Coffee (Chennai)
🏢 Heisetasse Beverages
📍 Chennai