A1 to A2

- Average PMI (last 6 months)/PMS rating 3 and above
- Min 1 year in current role
- No Warning Letter issued in the past 3 months
- E-learning mandatory courses certified wherever applicable

Responsibilities

Summary

Function: Training Location: Ashar IT

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Process: Rustomjee Designation: Trainer

Reports to: Deputy Manager

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Job Summary

Train the new hire CCE’s for (Process name) which would cater largely to Customer enquiry/Sales and Support.

Broad Responsibilities/ Major Deliverables:

- Imparting the knowledge to new associate on achieving daily performance/KPI targets.
- Conducting refresher training to ensure continuous learning of associates & improvement in process performance.
- Bridge the knowledge levels of associates on an ongoing basis by conducting regular process tests, analyzing the outcomes & conduct trainings on pain areas identified.
- Calibrate regularly with Operations and understand the changing requirements of business. Conducting LPNA (Learning & Performance Needs Analysis) for the current employees and gathering and identifying essential information needed for satisfying the needs of the trainees to bring overall development.
- Structuring or classifying multiple pieces of information to develop a better approach to Training and deliver high quality training within committed timeframes
- Preparing Handover and Batch Release reports for Internal & External Clients.
- Monitoring training throughput reports to evaluate self performance.
- Ensuring all training modules and records are updated as per the process requirement & made available easily whenever required.
- Develop,



Design and Update learning curriculum based on the Learning & Performance Needs Analysis and operational requirement for Sales, Product and Process training, i.e. FAQ’s, Training Manuals, Presentations, and Handouts etc.

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PERSON SPECIFICATION

Qualifications: Graduate in any stream

Age: 18 years onwards

Aptitude: Process orientation, Systems thinking.

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LANGUAGE SPECIFICATION: English / Hindi and languages as per location

Language Rating 1 2 3 4 5 6

English

Hindi & Additional Language as per Location

Qualifications

12/undergraduate Digitide started with a easy vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities.

With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

📌 Trainer (Mumbai)
🏢 Digitide Solutions
📍 Mumbai