Company Description VGM Consultants Limited is an ISO/IEC 27001:2013 certified PAN India company that provides single-window solutions for diverse customer requirements. The organization offers services such as inbound and outbound telecalling, data entry, process handling, and field activities, along with loan collections, recoveries, legal recovery, business sourcing, credit underwriting, and insurance distribution. VGM operates multiple tele-calling hubs across India equipped with predictive dialers, call recording systems, and a full-featured CRM to support efficient operations.

With a presence in 17 states, the company focuses on delivering reliable, compliant, and technology-enabled support services for its clients.

Role Description This is a full-time, on-site Telecaller role based in Kochi. The Telecaller will handle inbound and outbound calls to support customer queries, service reminders, and business sourcing activities as per defined scripts and processes.

Responsibilities include explaining products or services clearly, updating customer information in CRM systems, and documenting call outcomes accurately. The role also involves following up with customers on payments, collections, or documentation, and coordinating with internal teams when issues need escalation. The Telecaller is expected to meet daily calling targets, maintain high-quality interactions,



and adhere to company policies, compliance standards, and data security guidelines.

Qualifications

- Candidates should possess robust communication skills, including clear verbal communication, active listening, and a professional telephone manner.
- Candidates should possess customer service skills, such as empathy, problem-solving, and the ability to handle objections or difficult conversations calmly.
- Candidates should possess basic computer and CRM skills, including data entry, working with call management tools, and maintaining accurate records.
- Candidates should possess time management and organizational skills to handle call volumes, follow-up schedules, and documentation efficiently.
- Candidates should possess teamwork and collaboration skills to coordinate with supervisors, field staff, and other departments when resolving customer issues.
- Basic proficiency in English and local/regional languages, as well as a minimum educational qualification of high school diploma or equivalent, is preferred.
- Prior experience in telecalling, collections, customer support, or BPO environments is an advantage but not mandatory.
- Ability to work on-site in Kochi, follow structured processes, and maintain confidentiality and data security is required.

📌 Telecaller (Kochi)
🏢 VGM CONSULTANTS
📍 Kochi