Company Description Inextrix Technologies Pvt. Ltd. (ITPL) is a leading IT company specializing in VoIP solutions, web applications, mobile applications, and graphic design services. Since 2010, the company has delivered end-to-end, custom-built communication solutions, focusing on reliability and innovation.

Its product portfolio includes IP PBX, VoIP billing, Class 4/Class 5 softswitches, call and contact center software, custom IVR, predictive dialers, voicemail, conferencing solutions, and other tailored VoIP platforms. Inextrix emphasizes cost-effective technology that enhances clients’ business offerings and profitability, supported by integrated expertise in telephony, web, mobile, and graphics under one roof. The company customizes each solution to meet unique customer needs and fosters long-term partnerships through responsive support.

Role Description This is a full-time, in office Technical Support Engineer role based in Ahmedabad.

The Technical Support

Engineer will provide front-line technical assistance for VoIP, web, and related software solutions, handling installation, configuration, and maintenance tasks.

Responsibilities include diagnosing and troubleshooting technical issues, resolving support tickets, and escalating complex problems to engineering teams when necessary. The role involves direct customer support via email, phone,



and remote sessions, guiding users through solutions and documenting cases in a structured manner.

The Technical Support

Engineer will also contribute to knowledge base articles, collaborate with product and development teams to improve system stability, and participate in continuous improvement of support processes.

Qualifications

- Strong Technical Support and Troubleshooting skills for software, VoIP, and network-related issues.
- Excellent Analytical Skills to diagnose root causes, interpret logs, and propose effective solutions.
- Proven Customer Support and Customer Service abilities, including clear communication and a solution-oriented mindset.
- Familiarity with VoIP technologies, SIP, networking fundamentals (TCP/IP, DNS, firewalls), and Linux or Windows server environments.
- Ability to document issues, create support guides, and maintain an organized ticketing workflow.
- Bachelor’s degree or equivalent in Computer Science, Information Technology, Engineering, or a related field.
- Comfort working in an on-site, team-based environment in Ahmedabad, with a willingness to work flexible hours when required.
- 2-4 experience in a technical support or helpdesk role in an IT or telecom environment is an advantage.

📌 Technical Support Engineer (Ahmedabad)
🏢 Inextrix Technologies
📍 Ahmedabad