Qualification and Technical Skill

- Bachelors degree in electrical engineering or Diploma in Electrical Engineering.
- 1–3 years of experience in technical support, troubleshooting, or field service engineering — ideally in BMS, Security ,EMS Systems and HVAC controls environments.
- Strong hands-on knowledge of BMS ,Security Systems and EMS platforms and how field devices integrate into them.
- Working knowledge of communication protocols — Modbus and BACnet.
- Solid understanding of electrical hardware: LT panels, relays, contactors, VFDs, Starters, IO Device and energy meters.
- Practical exposure to HVAC systems and their integration with BMS.
- Solid analytical and independent problem-solving skills — able to troubleshoot end-to-end without heavy escalation.
- Experience using Ticketing/CRM tools for issue tracking and closure.
- Good communication and customer-handling ability.
- Willingness to travel PAN India for customer site visits.
- Strong command of Excel including PivotTables, XLOOKUP/VLOOKUP, charts, and data analysis.
- Good PowerPoint and presentation skills.
- Excellent interpersonal, communication, and coordination skills.
- Strong analytical ability, follow-up, and attention to detail.




- Customer-focused and able to manage multiple priorities.

Key Responsibilities

- Coordinate daily service activities, engineers, and customer requirements on Pan India basis.
- Track service calls, preventive maintenance, open actions, and SLA compliance.
- Prepare and maintain service MIS, KPI dashboards, and trackers.
- Analyze data and prepare reports using Microsoft Excel.
- Create professional PowerPoint presentations for management and customer reviews.
- Coordinate with customers, service engineers, sales, projects, procurement, and logistics teams.
- Follow up on spares/material requirements, documentation, and pending actions.
- Support timely closure of customer issues and service escalations.

Role: Service Delivery - Other, Industry Type: Industrial Automation, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Service Delivery Education UG: Diploma in Any Specialization, B.Tech / B.E. in Any Specialization read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills BmsSecurity SystemsHVAC

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