06 Nov
|
Shavish Group
|
Pune
06 Nov
Shavish Group
Pune
Roles and Responsibilities :
- Manage a team of customer support agents to ensure excellent service delivery.
- Develop and implement effective training programs to improve agent performance and knowledge sharing.
- Analyze data to identify trends, track key performance indicators (KPIs), and make informed decisions on process improvements.
- Collaborate with other departments to resolve complex issues and escalate when necessary.
Job Requirements :
- 7-11 years of experience in a similar role within the internet industry.
- Solid coaching, empathy, people management skills, and ability to motivate teams.
- Proficiency in using tools such as Zendesk or similar platforms for ticketing systems.
📌 Support Manager (Pune)
🏢 Shavish Group
📍 Pune