Were Hiring | Customer Support SME – Chat Process
Join Aramya, a 300 Cr ARR fashion & lifestyle company backed by Accel and Z47, and be part of our growing customer support team.
What You’ll Do
- Monitor live chats and tickets to ensure timely, accurate resolutions.
- Handle customer escalations and coordinate with internal teams.
- Conduct quality audits and ensure process compliance.
- Prepare daily login, performance, and shrinkage reports.
- Manage team rosters and track agent performance.
- Coach and mentor agents to improve customer experience and productivity.
What We’re Looking For
- 2–4 years of experience in customer support or escalations, preferably in D2C/e-commerce.
- Strong knowledge of Freshdesk, Freshchat, Shopify, and Google Sheets.
- Excellent communication skills in English and Hindi.
- Positive understanding of reporting, roster management, and chat/ticket operations.
- Strong analytical, problem-solving, and team management skills.
Job Details Gurugram | Work from Office
Day Shift: 10 AM – 7 PM
6 Days Working | Rotational Week Off
Share resume at
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📌 Subject Matter Expert (Gurugram)
🏢 DSLR Technologies
📍 Gurugram