Responsibilities

- Act as the primary point of contact for assigned clients and manage day-to-day client communication.

- Understand client requirements, business objectives, and campaign expectations.

- Coordinate with internal teams, including social media, content, design, performance marketing, and development, to ensure timely delivery of projects.

- Develop and manage campaign briefs, timelines, deliverables, and approval processes.

- Monitor project progress and ensure all deliverables meet client expectations and agreed deadlines.

- Conduct client meetings, prepare meeting notes, share updates, and follow up on pending approvals and feedback.

- Track campaign performance and coordinate with relevant teams to prepare reports and performance insights.

- Identify opportunities to improve client satisfaction, campaign performance, and account growth.

- Proactively resolve client concerns and ensure smooth execution of projects.

- Manage multiple accounts simultaneously while maintaining quality and efficiency.

- Support account growth by identifying opportunities for upselling and cross-selling digital marketing services.

- Maintain robust client relationships and ensure long-term client retention.

📌 Sr. Client Servicing Executive (New Delhi)
🏢 bc web wise
📍 New Delhi