Join us as a Social Media Support Executive in Gurugram, Haryana, India. This is a full time permanent on site role. You will manage customer queries and comments received through social media platforms, ensuring timely responses and escalating complaints when necessary. Your role is crucial in maintaining brand communication standards and preparing daily engagement reports.
KEY RESPONSIBILITIES
1. Monitor incoming messages and comments across social media platforms.
2. Respond promptly to customer queries and comments.
3. Escalate complaints to the appropriate departments when necessary.
4. Maintain response timelines to ensure customer satisfaction.
5. Follow brand communication guidelines to ensure consistency.
6. Prepare and submit daily engagement reports to management.
REQUIRED SKILLS AND EXPERIENCE
1. Positive written English skills.
2. Knowledge of social media platforms.
3. Customer service experience preferred.
4. Strong communication skills.
WHAT WE OFFER Join a dynamic team in a company that values creativity and innovation. Work in a supportive environment where you can grow your skills and contribute to exciting projects.
📌 Social Media Support Executive (Gurugram)
🏢 Tagbin Services
📍 Gurugram
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