- Plan, write and maintain installation, implementation, administration and user guides, release notes and online help for enterprise software products
- Work with developers, QA, product and support to gather accurate technical details and keep documentation aligned with each release
- Own documentation standards: style guide, templates, terminology, and single-sourcing across products
- Manage authoring and publishing workflows (Flare or MkDocs, Git, automated HTML/PDF builds), and migrate legacy Word, PDF and Flare content to modern formats
- Use AI tools to draft, edit, convert and audit content, and structure content for AI search and chatbots. Always verify output for accuracy and confidentiality
- Mentor junior writers, run review cycles and improve documentation using customer and support feedback

Requirements

- Writing: 6+ years of transparent, task-based technical writing, information architecture and style-guide discipline
- Authoring tools:



MadCap Flare, MkDocs/Markdown, Confluence, plus Word and PDF publishing; Snagit and draw.io for visuals
- Docs-as-code: Git (Bitbucket/GitHub), CI/CD builds, basic HTML/CSS, YAML (Optional)
- AI knowledge: AI-assisted writing and conversion, tools such as Claude, Copilot and ChatGPT, and AI-ready content (modular topics, metadata, RAG)
- Technical and domain: databases, installation and configuration, REST APIs; financial or enterprise software experience is a plus
- Collaboration: SME interviewing, Agile release planning, stakeholder management

Equality Statement: Smartstream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.

📌 SMSenior Technical Writer (Mumbai)
🏢 SmartStream
📍 Mumbai