Role & responsibilities

Key Skills CompetenciesStrong understanding of ITSM processes Incident Change Problem ManagementExpertise in ServiceNow and ticketingreporting toolsStrong Excel and data analysis capabilities reporting trend analysisFocus on process governance compliance and audit readinessStrong stakeholder communication and coordination skillsAbility to drive accountability and operational disciplineWork ProfileWork from Office Mumbai PuneShift 24x7Key KPIs Success MetricsBacklog volume target minimalzero ageing backlogSLA compliance Response ResolutionTicket hygiene audit scoreCTASK PIR adherenceRCA completion timelinesReduction in ticket ageing and reassignmentsSkillsMandatory Skills : Servicedesk

Role: IT Consulting - Other, Industry Type: Investment Banking / Venture Capital / Private Equity, Department: Consulting, Employment Type: Full Time, Permanent Role Category: IT Consulting Education UG: Any Graduate Key Skills ITSMIncidentProblem ManagementChange Management

📌 Service Desk Shift Lead (Pune)
🏢 Siera IT Services
📍 Pune