The Service Advisor serves as the primary liaison between customers and the service department. This role is responsible for greeting customers, understanding their vehicle maintenance or repair needs, translating customer concerns into clear technical work orders, and ensuring an exceptional customer service experience while driving service sales and departmental efficiency.

Key Responsibilities & Duties1. Customer Reception & Intake

- Greeting customers promptly and professionally upon arrival at the service center.
- Conducting joint vehicle walk-around inspections (checking for pre-existing damage, tire conditions, and fuel level) using tablet/digital inspection tools.
- Listening attentively to customer descriptions of vehicle issues and asking clarifying questions to accurately diagnose symptoms.
- Scheduling service appointments and managing walk-in repair traffic effectively.

2. Work Order Creation & Service Sales

- Writing detailed, accurate repair orders (ROs) translating customer complaints into clear instructions for service technicians.
- Recommending required or scheduled maintenance services based on manufacturer guidelines and vehicle mileage/history.
- Explaining repair scope, estimated costs, parts availability, and expected completion time clearly to customers.
- Obtaining authorized customer signatures and approvals before work begins.

3. Workflow Coordination & Follow-Up

- Tracking the job status of vehicles throughout the day by communicating regularly with the Workshop Supervisor and Technicians.
- Performing active multi-point inspection reviews; informing customers of additional repair needs found during technician diagnostic checks.
- Securing additional authorization for revised estimates prior to performing extra work.
- Keeping customers proactively updated via phone, SMS, or email regarding vehicle status or delay notices.

4. Vehicle Delivery & Billing

- Reviewing final repair invoices with customers to explain completed work, replaced parts, warranty coverage, and line-item charges.




- Conducting a pre-delivery quality walk-around to ensure the vehicle is clean and work is completed as requested.
- Processing payments or directing customers to the cashier, ensuring smooth handover of keys and vehicle.
- Requesting customer feedback and striving to achieve high Customer Satisfaction Index (CSI) scores.

5. Administrative & Compliance Duties

- Maintaining complete customer and vehicle records within the Dealer Management System (DMS).
- Handling customer queries, complaints, and service escalations with professionalism and conflict resolution techniques.
- Adhering to safety protocols, manufacturer standard operating procedures (SOPs), and company workplace policies.

Key Performance Indicators (KPIs)

- Customer Satisfaction Index (CSI): Achieving baseline target scores for service experience.
- Hours per Work Order / Upsell Efficiency: Average labor/parts sales generated per repair order.
- Effective Scheduling & On-Time Delivery: Percentage of vehicles delivered promised on time.
- First-Time Fix Rate: Minimizing return jobs due to inaccurate initial intake.

Qualifications & Requirements

- Education: Diploma or Degree in Automobile/Mechanical Engineering, or High School Diploma with relevant industry experience.
- Experience: 1–3 years of experience as a Service Advisor or Service Receptionist in an automotive dealership/service workshop environment.
- Technical Knowledge: Basic understanding of automotive systems, technical diagnostics, and standard vehicle maintenance schedules.
- Systems Proficiency: Hands-on experience with Dealer Management Systems (e.g., DealerTrack, CDK, Autoline, or proprietary OEM DMS) and MS Office/tablets.
- Skills:
- Strong verbal and written communication skills.
- Exceptional active listening and interpersonal customer-handling skills.
- Strong organizational and multi-tasking ability under high workshop volume.
- Valid driver’s license (four-wheeler).

Pay: ₹10,000.00 - ₹20,000.00 per month

Advantages

- Flexible schedule
- Food provided
- Provident Fund

Work Location: In person

📌 Service Advisor (Wayanad)
🏢 Amana Toyota, VPK Motors (P
📍 Wayanad