Role & responsibilities

- Own the IT roadmap, annual operating plan and technology priorities aligned with business growth, manufacturing operations and functional requirements. Translate business needs into practical technology solutions and investment proposals.

- Ensure reliable operation of enterprise IT across offices and plant locations, including endpoints, servers, storage, LAN/WAN, internet, Wi-Fi, VPN, printers, conferencing, telephony, CCTV/access systems and other business-critical technology.

- Establish and govern helpdesk, incident, problem, change and escalation processes. Define service expectations, review open issues, eliminate recurring problems and maintain clear communication during business-critical incidents.

- Own governance and support for Outlook, Teams, SharePoint, OneDrive, Office applications, user accounts, licensing, identity/access and secure collaboration. Drive effective adoption while maintaining appropriate controls.

- Coordinate support and improvement for ERP, HRMS, CRM, Finance, Procurement, Engineering, Manufacturing, Quality, Service and other enterprise applications. Manage vendors, integrations, upgrades, access and issue resolution.

- Identify and lead responsible AI use cases across HR, Sales, Procurement, Engineering, Service and management reporting. Evaluate tools, coordinate pilots, define data/privacy controls, drive user adoption and track business value.

- Identify manual and repetitive processes suitable for automation. Promote low-code workflows, knowledge assistants, dashboards, digital reporting and self-service solutions with appropriate governance and maintainability.

- Strengthen endpoint, email, identity, network and access security. Govern patching, vulnerability closure, privileged access, data protection, security awareness and incident response. Coordinate security assessments and audit actions.

- Define backup, retention and recovery requirements for critical systems and data. Monitor backup health, conduct recovery testing, identify single points of failure and maintain IT disaster-recovery readiness.

- Support connectivity, devices, production-related systems and technology requirements within the manufacturing environment. Coordinate with Production, Engineering, Quality, Stores,



Supply Chain and Maintenance teams and arrange onsite vendor support where required.

- Maintain disciplined control of laptops, desktops, servers, network equipment, peripherals, mobile devices and software. Govern asset allocation, warranty, repairs, stock, replacements, disposals, licence usage and renewals.

- Manage technology partners, AMCs, contracts, quotations, renewals and service performance. Conduct technical-commercial evaluation, negotiate terms and optimise cost without compromising continuity, security or support quality.

- Prepare and manage annual IT budgets covering hardware, software, cloud, connectivity, security, licences, AMCs and projects. Track spend, forecast upcoming investments and identify sustainable cost-optimization opportunities.

- Develop and maintain policies and SOPs for security, acceptable use, asset management, access, onboarding/offboarding, backups, remote access, incident management, vendor access and responsible AI usage. Maintain records required for audits and traceability.

- Ensure timely technology readiness for new joiners and disciplined deactivation/recovery during employee separation. Maintain approval and handover records for devices, accounts and application access.

- Lead infrastructure upgrades, office/plant technology setup, system migrations, application deployments, cloud projects, cybersecurity improvements, AI pilots and automation initiatives with clear scope, owners, budgets, risks and timelines.

- Provide structured updates on availability, critical incidents, cyber risks, project status, technology costs, vendors, assets, AI/digital initiatives, upcoming investments and key mitigation actions.

- Lead and develop the IT support team, allocate priorities, monitor closure, establish escalation mechanisms, build technical capability and strengthen documentation and knowledge sharing.





- Act as the senior technology SPOC for employees, functional leaders, management and external partners. Explain complex technical issues in clear business language and manage expectations confidently during projects and incidents.

Preferred candidate profile

- Proven ability to independently manage company-wide IT operations and lead internal team members

and external technology partners across multiple locations.

- Practical experience or strong exposure to Generative AI, enterprise AI use cases, workflow automation, knowledge assistants, analytics and digital transformation.

Microsoft

Copilot, Azure AI and Power Platform exposure will be advantageous.

- Strong knowledge of Microsoft 365 administration and governance. Exposure to Azure, Entra ID, Intune and related cloud/security environments is preferred.

- Strong understanding of networks, endpoints, servers, storage, Wi-Fi/VPN, identity/access, backup, disaster recovery and business continuity.

- Working knowledge of endpoint protection, access governance, patching, vulnerability management, security incident response, data protection and audit readiness.

- Experience managing ERP/HRMS/CRM or other business applications, integrations, migrations, upgrades, user access and application vendors.

- Strong capability in budgeting, procurement, technical-commercial comparisons, vendor negotiations, SLAs, contracts, AMCs, licence optimisation and cost control.

- Demonstrated ability to lead technology projects with structured scope, timelines, dependencies, risk management, stakeholder communication and implementation follow-through.

- Excellent verbal and written communication, presentation, influencing and senior stakeholder-management skills. Must be able to translate technical topics into clear business impact, options and recommendations.

- Solid ownership, integrity, accountability, analytical thinking, service orientation and follow-up discipline. Calm under pressure, proactive in identifying issues and comfortable challenging ineffective processes.

- Manufacturing, Engineering, Industrial Equipment, Oil & Gas, Energy, EPC, Automotive, Infrastructure or other multi-location organisations with both corporate-office and plant/site IT requirements.

📌 Senior IT Manager (Pune)
🏢 Yashaswi Group
📍 Pune