Job Summary

This position is open with Bajaj finance limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

- Responsible for overall branch operations,performance profitability of the branch.
- Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
- Plan, conduct, and monitor branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
- Focus on customer engagement for recent customer acquisition and retention of existing customers.
- Conduct error-free valuation appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and audit/compliance.




- Joint custodian of the Vault with responsibility for safekeeping of pledged securities as per company policies.
- Responsible for keeping NPAs in control through strong follow-ups from customers for interest collections.
- Demonstrate good planning abilities for smooth branch functioning and developing cohesiveness within the company and among co-workers.
- Hiring, coaching, mentoring, and training employees and providing timely feedback on their performance.
- Maintain quality performance of the business, prepare various reports, and take necessary actions for growth of business in the branch.
- Increase Gold Loan business, plus various other third-party products e.g., NCDs, Gold Coins sales, etc.

Required Qualifications and Experience

- 4-7 years of relevant experience required.
- Bachelor's Degree/Post-graduation Degree preferred.
- Previous experience in gold loan banking, gold loan products, management or client service preferred.
- Consistently demonstrates clear and concise written and verbal communication skills.

📌 Relationship Manager - GL West (North Goa)
🏢 Bajaj Finance
📍 North Goa