Company Description Kanavu Valley View Resort is a premium mountain retreat set in the scenic landscapes of Ooty, offering thoughtfully designed accommodations and warm, attentive hospitality. The resort provides immersive, nature-driven experiences that appeal to leisure travelers, corporate groups, and guests seeking intimate getaways. By blending comfort, local culture, and tranquility, Kanavu creates a relaxing and memorable stay for diverse guest profiles.

The team is committed to quality service, refined guest experiences, and sustainable hospitality practices that respect the environment and local community.

Role Description The Reservations Manager is responsible for overseeing all reservation activities, ensuring accurate and efficient handling of bookings and inquiries. This full-time role is on-site and located in Ketti, Ooty, Tamil Nadu, coordinating closely with front office, sales, and operations teams to optimize room occupancy and revenue. Day-to-day tasks include managing reservation systems, responding to guest queries via phone and email, confirming bookings, updating availability and rates, and monitoring booking trends.

The role also involves training and supervising reservations staff, implementing upselling strategies, resolving guest concerns,



and maintaining clear, professional communication with internal stakeholders and external partners.

The Reservations

Manager ensures a smooth reservation experience that reflects the resort’s service standards and supports overall guest satisfaction.

Qualifications

- Strong reservations and booking management skills, with experience using hotel or resort reservation systems.
- Excellent customer service and communication abilities, including professional phone and email etiquette.
- Proven sales and upselling skills, with the ability to convert inquiries into confirmed bookings.
- Experience in training, mentoring, or supervising team members in a hospitality or customer-facing environment.
- Previous experience in hotels or resorts, ideally in reservations, front office, or related roles.
- Comfort working on-site in a fast-paced workplace, collaborating effectively with cross-functional teams.
- Proficiency with MS Office and reservation or property management systems; familiarity with basic reporting is an advantage.
- Relevant qualification in Hospitality Management, Business, or a related field preferred.

📌 Reservations Manager (Nanjangud)
🏢 Kanavu Valley View Resort
📍 Nanjangud