Job Overview

We are looking for an IT Project Coordinator responsible for managing project activities, tracking deliverables, coordinating with stakeholders, and monitoring tickets using Jira Service Management (JSM).

Key Responsibilities

- Coordinate daily project activities and monitor timelines, progress, and deliverables.

- Coordinate with Business Analysts, Developers, Testers, and support teams.

- Use Jira Service Management (JSM) to track, assign, and manage incidents and service requests.

- Monitor ticket status, priorities, ownership, and SLA timelines.

- Track overdue tickets, pending requests, and escalate unresolved issues.

- Monitor JSM queues, dashboards, and reports.

- Coordinate incident management and ensure timely ticket resolution.

- Prepare project status reports, MIS, and meeting minutes (MOM).

- Maintain project trackers and documentation.





- Support the Project Manager in risk identification and timely project delivery.

Required Skills

- Hands-on knowledge of Jira Service Management (JSM) and Jira.

- Understanding of ITSM, Incident Management, and Service Request Management.

- Knowledge of SLA Monitoring, Ticket Management, and Escalation Management.

- Experience with JSM queues, dashboards, filters, and reports.

- Valuable knowledge of MS Excel and project tracking.

- Strong stakeholder coordination and communication skills.

- Excellent follow-up, documentation, and reporting abilities.

- Strong problem-solving, time management, and organisational skills.

📌 Project Coordinator (Ghaziabad)
🏢 Kreate Technologies
📍 Ghaziabad