Key Responsibilities:

- Deliver product training to client users and manage the whole lifecycle

- Create customized product training content for the client users

- Mentor project consultants on the training lifecycle of HighRadius Order to Cash management system products for global clients

- Review and validate product training materials created by the project consultants

- Create and maintain standard product training materials for new or updated HighRadius products

- Enable training consultants to deliver an effective product training to our clients

- Deliver training to client users based on support requests and manage the whole lifecycle

- Analyze the Day in Life of client users to understand their usage patterns and concerns

- Improve the training process by analyzing the client feedback and support tickets

- Enable the consulting client users to access training post go-live, by creating project-specific LMS pages

- Collaborate with cross functional teams such as consulting, product, and support to ensure all training content is updated and accurate





- Prior knowledge of various phases of project life cycle including Design, Build, Testing, cutover, Go-live and hyper care

- Prior knowledge and experience of technical training delivery and content creation

- Prior knowledge of Order to Cash process will be a plus

- Prior experience with training clients on SaaS products will be a plus

Skill &

Experience Needed:

- Overall, 3-6 years of professional services experience.

- Bachelor's or master’s Degree (preferably from tier 1 or tier 2 institutes).

- Location: Hyderabad.

- Mandatory: Good communication skills, Excellent Time Management skills, Positive Analytical Skills, Good problem-solving skills, good presentation skills, Organizational skills, Collaboration skills, Conflict Resolution skills, Training Aptitude, Technical Inclination, Team Player.

- Desirable: Exposure to international clients / projects, Exposure to Functional consulting roles

- Experience in following the established processes/standards/templates to achieve successful results

📌 Process/ Product Trainer (Hyderabad)
🏢 HighRadius
📍 Hyderabad