Job Title: Problem Management Sr. Associate

Req ID: 64388

Job Function: Service

Posting Start Date: 06/11/2026

Posting End Date: 07/11/2026

Division: BT International

Job Location: DLF IT Park 2

Advertised Salary: Competitive

About The Role The Service Ops. Advisor 3 assists in the operational enablement and readiness of services offerings and capabilities, fulfilling user requests, resolving service failures, fixing problems and carrying out routine operational tasks.

What You’ll Be Doing

- Assists the resolution of Sale Operation processes and service issues by liaising with different teams, and communicating key information to other stakeholders as required.
- Supports incident management, prioritisation and diagnostics, and escalates complex customer issues or incidents to operational managers.
- Develops and maintains relationships with suppliers, customers and internal stakeholders.




- Collates data in order to assist with accurate and timely reporting and related insights in respect of key performance metrics.
- Contributes to the Service Operations initiatives and ensures that services are aligned to the client's business requirements.
- Assists the implementation of tactical strategies and improvement plans for Sales Operations.
- Works from existing procedures and analysis of routine information to solve standard problems and enhance operational efficiency.
- Assists in the operational effectiveness of support services and maintains contractual and delivery documentation with accuracy and keeping details up to date.

Essential Skills / Experience

Desirable Skills / Experience

Our Package

📌 Problem Management Sr. Associate (Kolkata)
🏢 BT Group
📍 Kolkata