– Team Leader (Chat Support BPO)
Roles & Responsibilities:
Manage and lead a team of chat support executives.
Handle customer queries through live chat and email. E commerce.
Monitor team performance, productivity, and quality.
Ensure SLA, CSAT, and process targets are achieved.
Provide coaching, feedback, and training to team members.
Handle escalations and resolve customer issues.
Prepare daily, weekly, and monthly performance reports.
Requirements
1–3 years of TL experience in BPO chat support.
Good communication and leadership skills.
Strong knowledge of MS Excel and reporting.
Ability to manage team targets and performance.
Adaptable to work in rotational shifts.
Salary 5.5 LPA
Location Marathahalli Bangalore
Contact: HR (phone hidden)
[email protected]
📌 Operations Team Lead (Bengaluru)
🏢 TP
📍 Bengaluru