? We're Hiring | Manager – B2B Operations (Q-Commerce)
? Location: Andheri East, Mumbai
? Work Mode: Full-time / On-site
? Experience: 5+ Years
? Contact: SHAKSHI SINGH | ?
[email protected] | ? (phone hidden)
? Client: Confidential (D2C / Consumer Brand)
About the Role:
We are looking for a proactive and data-driven Manager – B2B Operations to manage end-to-end operations for the Quick Commerce business across Zepto, Blinkit, Swiggy Instamart, Flipkart Minutes, and Amazon Now. The role will drive operational excellence, ensure high service levels, inventory availability, and seamless order fulfilment.
Key Responsibilities:
? Own end-to-end PO management, order processing, appointment scheduling & fulfilment
? Ensure best-in-class KPIs – OTIF, Fill Rate, Dispatch TAT & Order Accuracy
? Coordinate with Warehouse Ops for timely picking, packing & dispatch
? Monitor inventory health, replenishment, ageing stock & minimize stock-outs
? Resolve operational issues – GRN discrepancies, invoice mismatches, claims & portal issues
⚙️ Drive process improvements, automation, SOP implementation & standardization
? Perform Root Cause Analysis (RCA)
and implement corrective actions
? Maintain dashboards, MIS reports, trackers & performance metrics
? Support current marketplace onboarding, city launches & expansion initiatives
? Act as SPOC for Quick Commerce partners and internal stakeholders
Requirements:
✅ MBA / B.E. / Graduate in Supply Chain, Operations, Engineering, or related field
✅ 5+ years in B2B Operations, Quick Commerce, Marketplace, or Fulfilment Operations
✅ Strong knowledge of Inventory Management, Warehouse Ops, Order Fulfilment & Supply Chain
✅ Hands-on with PowerBI, SAP, Unicommerce, Seller Central, Q-com portals & Advanced Excel
✅ Knowledge of appointment systems, ASN, FBA, FBF & PO compliance norms
✅ Strong analytical, stakeholder management & problem-solving skills
✅ Ability to thrive in a fast-paced, high-growth environment
Who You Are:
? Data-driven | ? Process-oriented | ? Execution-focused | ? Strong collaborator
? Ready to drive operational excellence in Quick Commerce? Let's connect!
?
[email protected] | ? (phone hidden)
📌 Operations Manager (Mumbai)
🏢 Skyleaf Consultants LLP
📍 Mumbai